Cancellation and Refund Policy

Trading name: WeFix Motors.

Telephone: 07508 200 425.

WeFix offers free cancellation for the first 15 elapsed minutes after the assigned mechanic starts travelling to you (presses On My Way). Mechanic arrival does not shorten that period. Before On My Way — while a mechanic is being found and after a mechanic accepts — cancellation is also free. Separately, qualifying distance service contracts normally have a statutory 14-day cancellation period from contract formation. The commercial period does not replace or shorten the statutory period.

If you expressly asked us to start during the statutory period and then cancel after service has begun, the law may allow a proportionate charge for services supplied up to cancellation. If the service is fully performed after the required express request and acknowledgement, the statutory cancellation right may end. These outcomes depend on the facts and law, not on the 15-minute timer alone.

You may withdraw the booking request before successful job completion. Cancellation is free while we search for a mechanic, and remains free after a mechanic accepts and for the first 15 elapsed minutes after that mechanic starts travelling. Whenever cancellation is free, the complete uncaptured authorisation is released and no payment is captured.

From when your assigned mechanic starts travelling (presses On My Way), you can cancel free for the first 15 elapsed minutes. Mechanic arrival does not shorten that period. Your booking page shows the exact deadline.

If your cancellation is recorded before that deadline and before job completion, WeFix releases the entire uncaptured authorisation. This is not a refund because no money was captured.

The time your cancellation is recorded in our booking system determines whether it was received before or after the deadline.

A customer cancellation recorded at or after the deadline but before job completion results in a single final capture of £20.00, capped at the remaining authorised amount.

Stripe releases the uncaptured remainder. We do not create a refund for that remainder and do not preserve it for a second capture.

If we cancel, cannot provide a mechanic, exhaust every configured original or replacement dispatch offer, fail to attend, or otherwise cannot complete the service, we capture nothing and release the full authorisation. Ordinary dispatch exhaustion is automatic and needs no admin action. You are not charged for our failure.

Customer absence, unavailable vehicle or keys, unsafe or unlawful conditions, materially incorrect information, an undisclosed modification, or refused agreed access may be treated as a late customer cancellation only where the customer initiated the cancellation. WeFix fulfilment failure never triggers the £20.00 charge.

The full agreed total is payable for a properly completed service. The effect of complete performance on a statutory cancellation right depends on the recorded early-performance request and acknowledgement and applicable law. Faulty or incomplete service remedies remain available.

Use “Cancel booking request” or “Request cancellation” in your secure booking view, or tell us clearly that you wish to cancel on 07508 200 425. You do not have to use the form below. For the statutory deadline it is sufficient to send the cancellation communication before the period expires; the commercial 15-minute promise uses the time your cancellation is received, as explained above.

To: WeFix Motors, using the complaints/support contact and registered-office details shown on this page. I give notice that I cancel my contract for the following service: [service]. Booking reference: [reference]. Ordered/contracted on: [date]. Consumer name: [name]. Consumer address: [address]. Signature (only if sent on paper): [signature]. Date: [date].

An uncaptured hold release is sent to Stripe immediately, but the cardholder’s bank controls when the pending transaction disappears. Where previously captured money is later refunded, we will make reimbursement without undue delay and within the applicable legal deadline, normally using the original payment method.